Frequently Asked Questions

We have put together a list of the some of our most Frequently Asked Questions by our customers here.
But if your question is not here...just call us now on 0845 257 9948

Do you deliver to my address?
We deliver to most postal areas in the UK, but we're sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.

What if I'm not in when you deliver?
Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

What if only part of my order has arrived?
If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately.

What if my order arrives damaged?
Please call us on 0845 257 5991 between 7:45am and 5pm, Monday-Friday.